Leadership & Management Development

Unless the ‘solution’ is practical, is designed for the specific workplace dilemma and is able to be comfortably and confidently implemented, it will not be a solution. 

Our emphasis is on practical solutions to address the real workplace problems of our clients.  Whether the client is a participant on a learning & development program, an attendee at a one-off workshop or a CEO who has commissioned an organisational review, our approach is to work with and from the experience of the client rather than from a pre-determined or theoretical approach. 

We use action research techniques and our learning and development work is action learning based.  We believe a hallmark of our approach is our enthusiasm for and skill in designing innovative processes that embed these principles in all our work.

We have a suite of learning and development programs and workshops that have proved to be enduringly popular with clients and which we offer regularly as either public or in-house events.   


Leadership & Management Development Programs

Regularly Provided Programs

In 2004 we designed a longitudinal leadership and management development program that drew on our own lengthy experience both as managers and facilitators.  It struck a chord with managers.  The program was action learning based, highly participative and designed to enhance managers’ skills and validate the people management elements of their roles.  That program, the Practical People Management (PPM) – Managing with Confidence Program, originally designed for the public sector, has been hugely popular and effective.  Our group has delivered PPM and our ‘second generation’ Programs based on the fundamental principles utilised in PPM to more than 2500 managers.  Confident People Management (CPM), a second generation program targeted at senior middle level and executive level managers, is proving equally effective and popular with experienced managers from all sectors.

These longitudinal action-learning based Programs typically consist of:

  • face-to-face workshops delivered over a period of time (generally between four and six months, but sometimes up to nine months);

  • on-the-job use and practice of the people management skills discussed and tried during the workshops;

  • on-the-job coaching and support from the program facilitators; and

  • undertaking of an Action-learning Project (incorporating some people management aspects) chosen by the participant in conjunction with his or her boss.

    Each program is tailored to the organisational context, recognises the existing knowledge and skills of the participant managers and focuses on developing or further developing workplace‑relevant skills identified by participants as important.   We involve and engage bosses of program participants to ensure we understand the learning needs they see for their participants and foster their support of participants in the workplace to maximise transfer of learning.  

    On two occasions our longitudinal programs have been independently evaluated.  In 2004/2005 the University of Queensland’s longitudinal study of ten PPM programs delivered in four different agencies showed that it was successful in developing and enhancing participants’ skills and confidence in the longer term.  The evaluation identified good transfer of learning.  A similar independently conducted longitudinal study (2010-2012) of seventeen of our Programs delivered within one Government agency by Griffith University showed equally effective results and longer-term transfer of learning.



Participants in our longitudinal programs consistently report increased understanding of, confidence in and enthusiasm for their people management roles.  Client organisations report more competent, confident and engaged management of people, resulting in:

  • Improved operational effectiveness and program outcomes;

  • Better quality team-work and team leadership;

  • More motivated and committed staff;

  • A positive feedback and performance correction environment;

  • Fewer time-consuming and unsolvable people management cases;

  • Fewer mismanaged cases and better judgement calls on the part of their managers; and

Increased efficiencies resulting from innovative action learning projects undertaken by program participants.

Clients conducting in-house longitudinal programs frequently incorporate consideration of governance, planning, executive leadership team effectiveness, organisational culture and other strategic issues into their Program. 


Our Unique Approach

We are accomplished learning facilitators and experienced senior managers and bring credibility to the learning and coaching processes.  The individual coaching, support and encouragement we provide to participants between face-to-face workshops day is critical in helping step them past their self-confidence barriers to try new ways.

The success of the our programs is widely credited to our credibility which derives in part from our backgrounds as professional managers and leaders, rather than trainers.



Workplaces feeling the pressure of diminishing numbers of people and increasing demand for services sometimes opt for one-off learning and development activities. 

We design and deliver seminars and workshops to suit the unique needs of each organisation.  We incorporate in the design processes that capture the benefits of action learning.



Regularly Provided Learning & Development Offerings


Bullying: Old Problem, New Urgency:  An essential for all with management responsibilities in 2015.

Aimed at enabling managers to confidently manage their workplace to prevent the occurrence of bullying, including what has become known as ‘upwards bullying’.  The program is offered over two half days.

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Enrol in a program  $375 + GST



That Difficult Workplace Conversation

This is an interactive workshop of one or two days duration that focuses on the essentials of giving honest feedback to boost performance.  It is suitable for both experienced and new managers.

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Enrol in a one day program  $325 + GST



Managing in Tight Financial Times

What has to change?  What has to stay the same?  This half-day workshop helps with making the choices when budgets shrink but requirements seem the same.

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Enrol in a program  $200 + GST



Confident People Management (CPM)

This longitudinal action learning based leadership and management development program aimed at upper middle and more senior managers includes six face-to-face workshop days provided over a six-month period, on-the-job coaching and support and lots more.   It is simply the best leadership and management program you will ever attend!

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Enrol in a program in Brisbane or Townsville $2600 + GST.  Early bird rate available



Transitioning to Management

A two-day program for the new or acting supervisors and managers which covers all the essentials to equip you to make a confident start to management.  Interactive and fun.

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Enrol in a program in Brisbane or Townsville  $950 + GST



Workforce Planning

Build the skills and confidence to develop workforce plans for your organisation or workplace that keep the focus squarely on vision and goals and not how to find the people. 

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Enquire about an in-house program



Workplace Harassment Contact Officer Training

This program equips Workplace Contact Officers, including those dealing with sexual harassment, bullying and/or workplace harassment, with the skills and knowledge to undertake their role.  Competent Contact Officers are such a valuable investment. 

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Enquire about an in-house program



Effective Sexual Harassment Awareness Training

Equally suitable for bullying or other forms of harassment, this program showcases an innovative more effective and cost efficient way for organisations to prevent the occurrence of bullying and harassment, and, in the event of a complaint being lodged, avoid major liability. 

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Enquire about an in-house program